Resume
Customer Care Advocate
MetLife
Warwick, RI
10/2024 - Current
·Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures.
·Support special product and/or service campaigns as needed, or as requested by the customer.
·Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
·Coordinate with internal and external departments as required.
Auto Claims Adjuster-ER 2
AAA Insurance
Providence, RI
09/2023 - 08/2024
·Conduct auto claims investigations to determine liability and damages.
·Negotiate within settlement authority with insured's and claimants to resolve first and third-party claims.
·Evaluate and determine claim values upon receipt and assessment of property, medical and liability data.
·Coordinate with internal and external departments as required.
Auto Claims Adjuster
Progressive Insurance
Johnston, RI
06/2022 - 08/2023
·Determine liability and Policy coverage.
·Interview customers, claimants, and witnesses.
·Partner with appraisers/estimators to manage vehicle repairs.
·Negotiate with customers and other insurance carriers and resolve claims.
Senior Deposit Operations Specialist
Citizens Bank
Riverside, RI
05/2018 - 08/2021
·Point of contact for deposit corrections.
·Routinely monitored records, assigned cases and file transmissions to partners to ensure smooth and error-free deliveries.
·Excelled in quality check reports and annual performance reviews.
·Documented technical specifications and project testing methods for business-line compliance.
·Met production goals in a time sensitive environment.
·Completed data entry and balancing of various lock-box accounts for multiple regions.
·Review data for deficiencies or errors, correct any incompatibilities if possible and check the output.
Preferred Client Support Specialist
Bank of America
Riverside, RI
12/2014 - 04/2018
·Troubleshooting with customers to resolve online/mobile banking experience and provide high-level satisfaction.
·Problem solve and investigate a wide variety of inbound calls for personal deposit and loan accounts.
·Acted as a pivotal point of contact for bank branches regarding Preferred Rewards Enrollment guidelines and practices.
·Developed superior call quality and exceptional customer service skills.
·Insert customer and account data by inputting text based and numerical information from source documents within time limits.
·Review and pivot monthly performance goals with adept career success.
Team Lead
Target Inc.
Warwick, RI
12/2013 - 01/2015
·Greeted and assisted guests with positive greetings, and resolved any store-related inquiries.
·Contributed to safety standards, high-level productivity, provided timely, courteous and knowledgeable response to information requests.
·Mentor and train-up junior and new staff.
·Excelled at providing positive impressions to welcome existing, and new Target Red Card services.
·Assembled complex display components for seasonal-projects.
